Customer Service Agent - German

Main Purpose of the role:
The Customer Support Agent-- German is part of a multilingual team that provide 24/7 telephone and online support to all Truphone customers and will be responsible for managing communication, handling enquiries and answering inbound calls, providing a quality service and ensuring that customers are happy with the service provided.

Key Responsibilities:
- Acting as first line support to our corporate customers - aiming to solve their technical queries by phone and email
- Tracking, collating and responding to customer issues within agreed timescales.
- Escalating and liaising with our second line of support for more complicated cases.
- Working closely with Service Account Managers to help develop, grow and retain customer accounts

Key Experience and Attributes:
- Must be fluent in German and English (Spanish, Polish, and Dutch is a plus)
- Experience in Helpdesk, Customer Support or Call Center roles:
- Good working knowledge of MS Office, ticketing systems and customer service procedures;
- A professional telephone manner and call management skills;
Able to take technical information and translate into easily understandable language for customers;
- Exceptional customer relationship management skills - including handling complaints effectively;
- Good teamwork, organizational and time management skills;
- Excellent analytical and problem-solving skills;
- Good attention to detail and the ability to understand and follow technical processes accurately;
- Experience with Mobile Handset support or Telecoms sector: both GSM and VoIP are a PLUS.

Key Attributes
- Team player, able to work in the multi-cultural environment.
- Detail conscious, highly organised and methodical with a strong work ethic.
- Comfortable in a fast-paced, intense and demanding environment.
- Innovative and inspiring.
- Awesome to be around with.

What we offer:
- Very competitive salary conditions + benefits
- Travel allowance (home-work-home)
- Fixed shift
- Health Insurance
- Dynamic and informal Environment
- Team Spirit

Come and work with us!